"Hi, Karen, the house sale has happened at last! Thank you very much for your diligence and hard work, you were very active in promoting muma's house when the market was slow and your persistence paid off. The buyers tell me that the young man Shaun who showed them around was punctual and professional. You kept us informed at all times about what was happening. Your local knowledge counted for a lot and we would be happy to recommend you to anyone wanting to sell a house."